FAQs

Got Questions?

You got your tickets, your friends are meeting you in Ozark, and the last thing to do is to make sure there is a stable for your horse, Ed. Well, we’re glad you checked! There are absolutely no animals allowed at Thunder on the Mountain. You also can’t bring in any glass, or weapons for that matter. We’re all here to have a great time, so leave your worries at home. We compiled a quick check list of other items you should also leave at home.

Rules and Regulations

  • NO WEAPONS ALLOWED ANYWHERE ON THE FESTIVAL GROUNDS.
  • NO ATVs, golf carts, scooters, or other gas/electric powered recreational vehicles.
  • NO HORSES OR OTHER ANIMALS.
  • NO PETS ALLOWED ANYWHERE ON THE FESTIVAL GROUNDS.
  • ABSOLUTELY NO GLASS BOTTLES allowed on the festival grounds. This includes the campgrounds and parking lots.
    All Glass Bottles will be confiscated without return. Bring your drinks in aluminum or plastic, please.
  • NO Kegs.
  • NO illegal drugs or fireworks are allowed on the festival grounds. Violators will be ejected from the festival and are subject to prosecution under local, state and federal laws.
  • NO unauthorized vending.
  • NO underage drinking.
  • NO OPEN FIRES ALLOWED.
  • Park only in designated areas. If your vehicle is found in an unauthorized area, it will be towed at your expense.
  • Respect the beauty of Mulberry Mountain: please use trash and recycling bags provided by the festival.
  • Listen to and respect all staff members, whether it is a volunteer or a police officer. Your safety and well-being is our #1 concern.
  • Finally the most important rule of all: The golden rule. Be respectful of your neighbors and consider their comfort.
  • All persons determined by Thunder on the Mountain to be acting in an illegal, offensive or disorderly fashion will be ejected from the festival without refund.
  • All vehicles and persons are subject to search and may be re-searched at any time while on the festival grounds.

Please click on any questions below to see the answer.

Location and Directions


 

Weather?

What is the weather like in early June?
Very pleasant.

Average temperatures in mid-June are:
Highs: Mid-80s
Lows: Mid-60s

The threat of severe weather is always a concern in Arkansas; however, severe weather is most prevalent in April and May. June is a very pleasant month for outdoor activities in the South.

What if it is raining, will there still be music?
Yes, Thunder on the Mountain is RAIN or SHINE.

Your safety is our #1 concern, and we reserve the right to limit stage sets during severe weather.

ALL SALES ARE FINAL. NO REFUNDS or EXCHANGES for ANY REASON. Artist cancellation of any kind is not grounds for a refund.


 

Coming to the Festival

When can I enter the festival with my tickets? When are gate times?
Hold your horses Nelly, this information is coming soon!

Am I allowed to exit and re-enter the festival? Are gates open 24 hours?
Yes. You can enter and exit the festival, but please be advised that you will have to go through the security checkpoint each time. Keep in mind that Mulberry Mountain is a very secluded and rural site with the closest town being 30 minutes away or further.

Toll Booth Maps and Hours of Operation are coming soon!

What should I pack? How do I get there? Which Toll Booth should I go to?
Official Thunder on the Mountain Travel Guide coming soon! The travel guide will include directions, maps, packing suggestions, basic festival rules and guidelines, and other useful info… all in one handy document!

 

Festival Services

Are there bathrooms, showers, ice sales, ATM’s, etc?
We’ve gotchya taken care of! Thunder on the Mountain will provide:

– Multiple (and free!) potable water sources
– Plenty of regularly serviced port-o-johns and hand wash stations
– Shower Trailer: hot showers, low price
– 24 hour security and First Aid Tents
– Information Booths can help you with locksmith services, Lost and Found, maps, and more!
– Ice trucks selling reasonably priced bags of ice
– Beverage stands with ice cold beers, soft drinks, and bottled water
– An assortment of vendors selling reasonably priced foods, beverages and snacks
– ATM’s are available, but we recommend that you bring plenty of cash to avoid long lines or waiting for the machine to be serviced.
– And our General Stores carry all the supplies you forgot at home: personal hygiene products, camping supplies, sunscreen, cigarettes & tobacco, batteries, disposable cameras, ice, drinks, red Solo cups, and packaged food… to name a few.

What emergency services will be available on site?
There is 24 hour security, access to a locksmith and EMT’s. If you need emergency, medical or police attention, contact the nearest security official or go to one of the on-site information or medical tents. You may also locate a Thunder staff member or volunteer for assistance.
What is the security going to be like at Thunder on the Mountain?
Event security will be located throughout the festival grounds 24 hours a day. If you have an EMERGENCY, find a staff person with a radio, go to an information tent, medical tent, or tell one of the security personnel.
Where should I go if I lose my keys, my wallet or my friends?
Lost and Found is located at the Information Booths. If you lose something, or someone, stop by the Info Booth for assistance. If you find something that needs to be returned to its owner, please drop the item off at the Info Booth. It is a good idea to bring an extra set of keys. Obtain your key code before you leave home and bring it with you. This will cut down on the time it takes for the locksmith to duplicate your key if you lose it.
Are pets allowed?
ABSOULTEY NO PETS ALLOWED ANYWHERE ON THE FESTIVAL GROUNDS! Festival grounds include the parking lots and campgrounds. PLEASE LEAVE YOUR PETS AT HOME. If a pet is found in your car you will be turned away – no matter how long you have waited in line.


 

Campgrounds and Camping

Where are the campgrounds? Are we going to camp next to our cars? How big are the campsites? Etc.
What is primitive, next to car camping?
Thunder on the Mountain is a music and camping festival. Think of the campgrounds as a big parking lot with large stalls. When you arrive to the mountain, parking attendants will direct you to the next available stall. You park your vehicle and set up camp directly behind your vehicle. “Primitive” means there are no water/electric hookups in the campsites.

How big are the campsites?
Each camping pass allows you ~450 square feet of campground. You must fit the size of your vehicle in this area. The rest of the area can be filled with tents, chairs, coolers, etc. behind your vehicle.

What is “first come, first served”?
Each vehicle is parked in the order they arrive, hence “first come, first served.” You cannot pick out your own campsite; a parking attendant will direct you to the next available campsite. You park your vehicle and set up camp directly behind your vehicle; you cannot “move” your campsite to a different location.

What if we have a large group and only 1 vehicle?
Each camping pass allows you ~450 square feet of campground, regardless of the number of people in your group. You must fit the size of your vehicle in this ~450 square feet. The rest of the area can be filled with tents, chairs, coolers, etc. behind your vehicle. If you would like more room at your campground, simply purchase 2 (or more) camping passes.

What if we have a large group with 2 or more vehicles?
If you want to camp together with multiple vehicles: you must arrive together in a caravan in order to camp the vehicles next to each other. You cannot save spots for vehicle(s) that are arriving later.

Can I buy more than one camping pass?
Absolutely! Each camping pass allows you ~450 square feet of campground, so if you purchase 2 camping passes you get twice the area. You must fit the size of your vehicle in this area.

Can we park extra vehicles somewhere?
No. Overnight parking is not available. Plan accordingly and carpool.

Can we have more than 5 people in a vehicle?
Yes. The “5 people per vehicle” is a general guideline to help encourage you to carpool. Just keep in mind that each camping pass allows you ~450 square feet of campground, regardless of the number of people in your group. You must fit the size of your vehicle in this ~450 square feet.
Hint: if you purchase 2 camping passes you get twice the camping area.

What do you mean by ~450 square feet?
All campground sizes are approximate, and subject to change without notice. Some campgrounds will be larger, some will be smaller.

What will we be allowed to bring into the campgrounds?
Feel free to bring your own food, drinks, coolers, chairs, grills, tents, shade structures, etc; all we ask is that you do not set up camping supplies outside of your camping stall and block the emergency drive lanes. Festival Security will be roaming the campgrounds to enforce that all camping supplies are kept outside of the emergency lanes.

No food or drinks are allowed into the concert grounds except unopened water bottles. Leave your food and drink at the campgrounds when you go see the music.

Glass bottles are not allowed anywhere on the festival grounds, including the campgrounds! All glass bottles will be confiscated upon entering the festival which includes the campgrounds. No kegs, either.

NO OPEN FIRES. Fires must be modest and in small, contained and covered fire pits. This policy will be strictly enforced. Acoustic music is welcome.

No electrified music gear.

Charcoal grills are allowed, as well as small, modest camping grills that use propane cylinders with less than 20 fluid ounces.  Large propane BBQ grills with large propane tanks are NOT allowed.

PLEASE follow these instructions if you are planning on using a grill:

You can use charcoal grills, but scavenging for wood on site is NOT permitted. The fire must be entirely contained and off the ground. Please keep the fires as small as possible and extinguish them as soon as you are finished. When you are done cooking with charcoal, put it out with water before going into the show, going to sleep or leaving your camp, rather than letting it burn out over time. In any case, DO NOT DUMP COALS ON THE GROUND or in the trash until they are entirely cool. After the coals are COMPLETELY DEAD, dispose of them properly.

Are RVs or oversized vehicles allowed? Is there a charge? Will there be any hookups? Do we have to reserve a spot?
The following vehicles are considered an RV, and every RV entering the festival requires an RV Camping Pass:

1.) Any size RV: Class A, Class B, or Class C
2.) Any size Bus
3.) Any vehicle wider or longer than a normal 15 passenger van
4.) Any vehicle Towing a trailer, camper, RV or 5th wheel of any size. If you’re hitching anything, it’s an “RV.”

All RVs require a RV Pass. Please visit our tickets page for more information and look for the section “RV Passes.” Any vehicle that requires an RV Pass but arrives on site without an RV Pass will be turned around. This rule is strictly enforced, and absolutely NO exceptions are made.

Water and Electric hookups are available for Reserved Campsites ONLY. Please note that Reserved Campsites are extremely limited in number and sell out well in advance. Visit our tickets page for more information underneath “RV Passes.”

Is music allowed in the campgrounds?
Acoustic music is allowed. No amplifiers! Be respectful of your neighbors: if they ask you to mind your noise level at 3 in the morning, please do so.
Are we allowed to bring gas powered generators?
Yes. Silent generators are preferred. Be respectful of your neighbors: if they ask you to turn off your generator at 3 in the morning, please do so.
Is there cell phone service available at Thunder on the Mountain?
It depends on your provider. AT&T: yes. Verizon: yes. Sprint: hit or miss. T-Mobile: no dice.
How far are the concert grounds from the campgrounds?
Main Venue Camping is within walking distance of the concert grounds.

 

Accessibility

What kind of handicap facilities will you be providing?
An Accessible Camping and Parking area for people with special accessibility needs is available. You must have a state issued Americans with Disabilities Act license plate or vehicle placard to park/camp in this area. There will also be accessible restroom facilities. There are no stairs or other barriers to entering the concert grounds, so they are entirely accessible.

 

Concert Grounds

What can I bring into the concert grounds?
Backpacks, purses, blankets, lawn chairs, factory sealed water bottles, small snacks, soft sided coolers, and empty camelbacks are allowed into the concert grounds. No outside food or drinks. No camping coolers.
All entries will need to go through physical search for unsafe items or items not allowed.
All blankets and lawn chairs must be set up behind the sound board.
Are blankets and/or lawn chairs allowed in the concert grounds?
Yes. All blankets and lawn chairs must be set up behind the sound board.
Are cameras allowed?
Disposable cameras, point-and-shoot cameras, and SLRs are allowed in the concert grounds. Professional cameras with zoom lens attachments are not allowed.
What is the recording policy?
No audio or video recording is allowed.
Are we allowed to leave the concert ground and come back?
Yes. All re-entries will need to go through physical search for unsafe items or items not allowed.
What should I do if I need emergency assistance?
There is 24 hour security, access to a locksmith and EMT’s. If you need emergency, medical or police attention, contact the nearest security official or go to one of the on-site information or medical tents. You may also locate a Thunder staff member or volunteer for assistance.
Where should I go if I lose my keys, my wallet or my friends?
Lost and Found is located at the Information Booths. If you lose something, or someone, stop by the Info Booth for assistance. If you find something that needs to be returned to its owner, please drop the item off at the Info Booth. It is a good idea to bring an extra set of keys. Obtain your key code before you leave home and bring it with you. This will cut down on the time it takes for the locksmith to duplicate your key if you lose it.

 

*** ALL TICKETS BEGIN SHIPPING IN FEBRUARY 2015 ***

*** An extremely thorough and helpful Ticket FAQ is available here ***

Tickets

Can I bring my kids? Are children free?
Yes, you may bring your kids to the festival, but they are not admitted for free. All ages, from newborns to grannies, require a paid admission ticket for Three Day Passes.  Specially priced VIP Children’s Passes are available if you are going VIP.
I have questions about purchasing, printing or shipping tickets.
An extremely thorough and helpful Ticket FAQ is available here.
How do I contact the Ticketing Department about my ticket order?
First, take a look at our extremely thorough and helpful Ticket FAQ here. It answers many common questions about ticket orders. Contact Pipeline Ticketing at (785) 749-3434, 10am-6pm central time, Monday-Friday, or email info@ThunderOnTheMountain.com at least one week prior to the festival. Any ticket issues within 1 week of the festival need to be addressed at the on-site Box Office.

 

Vending

What types of vendors are at Thunder on the Mountain? Are they reasonably priced?
There will be a variety of vendors in both the concert grounds and campgrounds with a variety of interesting, diverse, and reasonably priced food. Many food vendors are open 24 hours and service breakfast, lunch and dinner. The general store will also sell snacks and beverages in addition to sundry items.

 

Miscellaneous

When will a stage schedule be available?
The stage schedule is released approximately 8 weeks prior to the festival. Please join the mailing list to receive updates.
Can I volunteer for a ticket?
Absolutely! Please email Volunteer@ThunderOnTheMountain.com for more information. A deposit is required, and this deposit is refundable after successfully completing all volunteer duties.
What is your fine print?
“Thunder on the Mountain” includes Pipeline Productions Inc., OK Productions Inc., Mulberry Mountain Lodging and Events LLC, and their affiliates. “Festival” includes the concerts and concert areas, stage areas, activities and activity areas, shopping areas, campgrounds, parking lots, and any other area or activity deemed as “festival” by Thunder on the Mountain.

ALL SALES ARE FINAL. NO REFUNDS or EXCHANGES for ANY REASON. All acts, times and locations are subject to change without notice. You are buying ticket(s) to the festival, not to see a single band; artist cancellation of any kind is not grounds for a refund. Festival is RAIN or SHINE; Thunder on the Mountain reserves the right to limit stage sets during severe weather. Your safety is our #1 concern.

Thunder on the Mountain has in-house photography and video staff roaming the festival grounds for footage. Ticket users consent to their image being used by Thunder on the Mountain, especially if you stop and pose for the media staff.

You exchange your ticket for a wristband; wristbands are VOID if removed, exchanged, transferred, tampered or altered in any way (including cutting off the excess fabric). Counterfeited tickets and/or wristbands will be confiscated, and the persons holding, using, wearing or selling counterfeit ticket(s) and/or wristband(s) will be ejected from the festival and are subject to prosecution under local, state and federal laws.

Use caution when enjoying the many activities at the festival; participation in any activities are at your sole discretion. Thunder on the Mountain cannot be held liable for any injuries or property damage that result from your participation in these activities.

All persons determined by Thunder on the Mountain to be acting in an illegal, offensive or disorderly fashion will be ejected from the festival without refund. All persons and vehicles are subject to a security search for illegal or prohibited contraband. If you are removed from the festival for any reason, you will not be allowed back into the festival even with the purchase of a new ticket.

The same people who operate all of Pipeline Ticketing are the same people who run the Box Office during the festival. Any and all last minute ticket issues need to be addressed at the Box Office directly. “Last minute” includes trying to contact Pipeline Ticketing via phone or email from Saturday June 20th through Sunday June 28th. While we at Pipeline Ticketing have every intention to answer the phones and email account during the festival, it is NOT guaranteed as we are busy running the Thunder on the Mountain Box Offices. All ticket sales are final! There are no refunds for “I tried to get a hold of you, but no one answered.” Come see us at the Box Office, we’re there to help you!


 

Contact Us

I still have questions?!
Call Pipeline Ticketing at (785) 749-3434, 11am-4pm central time, Monday-Friday
– or –
email Info@ThunderOnTheMountain.com.
Please contact us at least one week prior to the festival. Any issues within 1 week of the festival need to be addressed at the festival Box Office.
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